1. Seller
Arthur Ferreira Macias, Sole Proprietor (EI), 12 rue du Moulin de Sault, Les Peupliers 456, 64600 Anglet, France, SIREN 999 594 815, SIRET 999 594 815 00014, reachable at contact@tramya.com.
2. Product
Tramya is a local-first software for indexing and resuming the histories of AI assistants. Depending on the plan, it provides remote control and an encrypted Cloud vault. The exact features and their availability status are displayed before payment. Third-party services remain subject to their own terms and may change their formats.
3. Prices and payment
The prices displayed are in euros. VAT not applicable, article 293 B of the French General Tax Code. Payment is processed by Stripe. The order becomes firm after confirmation of payment and dispatch of the contractual summary.
4. Delivery and activation
The license code is displayed and, when transactional dispatch is configured, sent by email. The user must keep their code and, for Cloud, the recovery key. Tramya cannot reconstruct this key in the current architecture.
5. Plans
Free
Free access to the essential local features listed on the Pricing page, on one device and without a bank card. Free does not include the extended connectors, advanced cross-agent resumption, automated local backups, remote control, or the Cloud vault.
Local Lifetime
The right to use the local features included in the major version purchased, without a time limit, on the number of machines indicated at the time of the order. Future major versions may be subject to a new offer.
Pro
Includes Local and remote control from the mobile interface. The Mac running Tramya must remain powered on, connected to the Internet, and synchronized with the relay. Pro is not a hosted computer and does not guarantee execution when the Mac is off or offline.
Cloud
Includes Pro and an encrypted remote vault to back up, restore, and view the synchronized copy without depending on the availability of the Mac. Loss of the recovery key may render the vault unrecoverable. The quotas, devices, and limits in effect are indicated before payment.
Pro and Cloud are monthly or annual subscriptions that renew until termination. The customer portal allows you to manage and terminate them.
6. Remote control
The user chooses the paired devices and remains responsible for the commands sent, the agents launched, the code modified, and the rights available on their Mac. They must protect their tokens, their recovery key, and access to their phone. Tramya may suspend a remote feature in the event of a security risk or abusive use.
7. Cloud data and return
The user remains responsible for the imported content and warrants that they hold the necessary rights. They may export their account data in JSON from their Tramya space throughout the duration of the service and must keep their recovery key to decrypt their vault. They are advised to perform this export before the effective date of a termination. Upon deletion of the account or effective revocation of Cloud access, the Cloud account, the encrypted vault, the devices, and the associated commands are deleted from active systems. They may persist for a maximum of fourteen days in the encrypted technical backups, solely for disaster recovery purposes, before expiring through rotation.
8. Right of withdrawal and immediate performance
The consumer generally has fourteen days to withdraw from a contract concluded at a distance. Before payment, they may expressly request the immediate supply of the digital content or service and acknowledge the consequences provided by law when the service is fully performed. Where the legal exception does not apply, the request may be sent to contact@tramya.com by means of a clear statement or the form below.
Model form
"I hereby notify you of my withdrawal from the Tramya contract, ordered on [date], name, address, date, and signature if sent on paper."
9. License of use
The license is personal, non-exclusive, and non-transferable except by written agreement. It is prohibited to circumvent license controls, resell a code, decompile the software beyond the legal exceptions, probe, or compromise the service.
10. Availability, updates, and liability
The user remains responsible for their local backups and for the instructions sent to the AI agents. Tramya does not guarantee the availability or permanent compatibility of third-party services. Maintenance, Internet incidents, third-party changes, and device unavailability may interrupt the remote service. The limitations of liability do not deprive the consumer of their statutory guarantees and rights.
11. Termination
Pro and Cloud may be terminated from the customer portal accessible online or by contacting support. Termination takes effect at the end of the period already paid, unless a mandatory rule provides otherwise. The termination procedure must remain directly and easily accessible.
12. Complaints and disputes
Any complaint must first be sent to support@tramya.com. Tramya will publish in these terms the contact details of the consumer mediator actually designated before the opening of sales to consumers. Governing law: French law, subject to the mandatory protections of the consumer's country.